A few useful answers.
Choose a topic, then select a question to read the answer.
Choosing your doors
What comes with a door set?
Doors, top and bottom tracks, and a fitting kit. A timber batten is an option for customers with carpet.
Can I order for several rooms?
Yes. Configure each opening as a separate door set with its own measurements and options. You can add a room name to help identify it, but this is optional. Review the door sets in your cart and pay together at checkout when their configurations and delivery address are eligible for online ordering. Anything marked Custom Quote needs to be agreed with us before ordering.
Measuring your opening
Do I measure the opening myself?
Yes. Record each opening separately and follow our measuring guide before entering measurements in the configurator.
What if the opening is uneven?
Ask about your opening before ordering if you are unsure whether it suits your chosen door style.
What if my size is outside the online range?
Request a Custom Quote with your sizes and quantities. We aim to respond by the next working day.
When are measurements reviewed?
After you place and pay for an online order, our team manually reviews your measurements and selected options before approving it for manufacture and placing it with our supplier. We will contact you if there is a problem or we need clarification. If you are unsure about your measurements, contact us before ordering.
Pricing and order changes
Will prices include GST?
Yes. Door set prices include GST. For online orders, review your door set prices, delivery charge and order total at checkout before paying. Unpriced options and delivery arrangements requiring a Custom Quote must be agreed with us before ordering.
Can I change an order?
Contact us before manufacture to discuss a change to your order.
What if measurements are wrong or doors arrive damaged?
Contact us with your order number and details of the issue so we can discuss the next steps.
Delivery and collection
Check delivery to your postcode
For the whole order. Final availability and cost confirmed for your address at checkout; island deliveries require a quote.
Ask about deliveryHow long does delivery take?
The current estimate is approximately 10–21 days from payment. We will confirm your delivery date separately by email, then follow up by text. Free delivery applies to eligible delivery areas for orders placed through 31 December 2026.
Can I collect my doors?
Routine warehouse pickup is not offered. For island deliveries outside our standard delivery coverage, contact us about an agreed mainland pickup point or additional delivery costs.
Can you deliver when I am not home?
Contact us to discuss delivery arrangements if you will not be home.
Installation
Do you install the doors?
No. Our doors are supplied as DIY solutions, with everything you need to fit them yourself. You can also arrange a handyman to install them for you. Follow our installation guide.