Refund policy

Last updated: 6 November 2026

Our wardrobe door sets are made to order. This policy explains cancellations, changes, returns and refunds for orders placed with Naked Wardrobe Doors Pty Ltd.

For help with an order, email admin@nakedwardrobedoors.com.au with your order number.

Before manufacture starts

If manufacture has not started, you may request cancellation by email to admin@nakedwardrobedoors.com.au. We check manufacture status directly with our supplier before confirming cancellation. Once cancellation is confirmed, we will refund the amount paid for the cancelled goods and any delivery charge that no longer applies.

Contact us before manufacture starts if you need to change your measurements. For an agreed size change before manufacture, there is no separate change fee; any size-related price difference will be payable or refunded. Changes to materials or options require confirmation of availability and any price difference before we proceed.

Sending a request does not confirm that a change has been made. We will confirm agreed changes by email.

After manufacture starts

Once manufacture has started, we do not offer cancellations, returns or refunds for a change of mind. This does not limit your rights under the Australian Consumer Law, including where goods are faulty, do not match their description or fail to meet another applicable consumer guarantee.

Incorrect measurements

Please check your measurements and selections before ordering. Our review checks the information you supply; it is not an on-site measurement service.

If doors are manufactured to the measurements you supplied and those measurements are incorrect, we are not required to provide free replacements solely because of that measurement error. Contact us to discuss any replacement or alteration options and costs. This does not limit your rights or remedies under the Australian Consumer Law.

Faults, damage or other problems

If your doors do not fit, arrive damaged, do not match their description or have another problem, email admin@nakedwardrobedoors.com.au with your order number, a description of the issue and any useful photographs. We will assess the issue and discuss the appropriate next step with you.

Doors are quality checked on delivery. This does not affect your right to raise an issue later or your rights under the Australian Consumer Law.

We arrange all door collections using our own drivers, so you do not need to return doors yourself. Collection is at no cost to you where you are entitled to a remedy under the Australian Consumer Law.

For a minor failure that can be fixed, we will arrange a remedy within a reasonable time. Your further rights apply if it is not resolved.

Nothing in this policy excludes, restricts or changes a consumer guarantee or other right that cannot lawfully be excluded, restricted or changed. Any additional product warranty is separate from those rights.

Refund processing

We assess refund requests promptly and without unnecessary delay. We process approved refunds within 14 days of approval, or sooner where required under the Australian Consumer Law. We refund the original payment method unless you agree to another method. Your bank or payment provider may take additional time to make the funds available.

If we cannot supply your order

If we cannot supply an order as placed, we will contact you to agree an alternative or arrange a refund. We will not manufacture a substituted configuration without your agreement.