Terms of service
Last updated: 6 November 2026
About these terms
These terms apply to orders placed with Naked Wardrobe Doors Pty Ltd through nakedwardrobedoors.com.au. Contact us at admin@nakedwardrobedoors.com.au about your order.
Your door sets and measurements
Our wardrobe door sets are made to order. Before paying, check the measurements, materials, finishes, options, quantity and delivery address for each opening. Follow our measuring guide and contact us before ordering if you are unsure about an opening or a selection.
You supply the opening measurements. Our team manually reviews and approves the measurements and configuration before releasing an order to manufacture. We will contact you if we need clarification. This review checks the information supplied; it is not an on-site measurement service.
If you notice an error, email us as soon as possible with your order number and corrected details. A request sent to us is not confirmation that a change has been made. We will confirm the agreed change by email.
Prices and payment
Prices are in Australian dollars and include GST. Review your door-set prices, delivery charge and order total at checkout before paying. Payment is taken when you place an online order. A price band is used for pricing; the separate opening measurements you provide remain part of your order.
Configurations and delivery arrangements requiring a custom quote must be agreed with us before ordering. If we cannot supply an order as placed, we will contact you to agree an alternative or arrange a refund. We will not manufacture a substituted configuration without your agreement.
Changes before manufacture
Contact us before manufacture starts if you need to change your measurements. For an agreed size change before manufacture, there is no separate change fee; any size-related price difference will be payable or refunded. Changes to materials or options require confirmation of availability and any price difference before we proceed.
Cancellations and change-of-mind returns
If manufacture has not started, you may request cancellation by email. We will confirm cancellation and refund the amount paid for the cancelled goods and any delivery charge that no longer applies.
Once manufacture has started, we do not offer cancellations, returns or refunds for a change of mind. This does not limit your rights under the Australian Consumer Law, including where goods are faulty, do not match their description or fail to meet another applicable consumer guarantee.
See our Returns and refunds policy for cancellation requests, faulty-door collection and refund processing.
Delivery
Delivery is kerbside only; upstairs delivery and warehouse pickup are not available. Delivery charges may apply per order. Free delivery is available in eligible delivery areas for orders placed until midnight 31 December 2026. Review the applicable delivery charge before paying. See our delivery information for current coverage, timing and arrangements.
Island deliveries, locations outside our delivery area and mainland handover arrangements must be agreed by email before delivery, including any additional costs.
We will contact you using the mobile number supplied with your order to arrange delivery. Tell us about access restrictions when arranging delivery. For unattended delivery, email us before delivery to authorise a specific secure kerbside location. We will confirm the agreed arrangement. Please contact us if the planned delivery or access arrangements need to change.
Incorrect measurements, faults and damage
If your doors do not fit, arrive damaged or have another problem, email us with your order number, a description of the issue and any useful photographs. We will assess the issue and discuss the appropriate next step with you.
If doors are manufactured to the measurements you supplied and those measurements are incorrect, we are not required to provide free replacements solely because of that measurement error. Please contact us so we can discuss the next steps and any replacement or alteration options and costs. This does not limit any rights or remedies you have under the Australian Consumer Law.
Your rights under the Australian Consumer Law apply. Nothing in these terms excludes, restricts or changes a consumer guarantee or other right that cannot lawfully be excluded, restricted or changed. Any additional warranty offered with a product is separate from those rights.
Privacy and contact
Our privacy policy explains how personal information is handled. For order changes, delivery enquiries or a problem with your goods, email admin@nakedwardrobedoors.com.au.